Licensing

License Information by State:

State by State Contact Information:

Alabama

To submit a complaint, contact:

Alabama Securities Commission
Enforcement Division
P.O. Box 304700
Montgomery, AL 36130-4700

1-800-222-1253
asc@asc.alabama.gov

Colorado

Colorado Division of Banking

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT:

• You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
• If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY:

All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: www.dora.colorado.gov/dob

Connecticut

Connecticut Department of Banking Consumer Credit Division

To file a complaint, contact:

Connecticut Department of Banking Consumer Credit Division
260 Constitution Plaza
Hartford, CT 06103-1800

Tel: 860-240-8170
banking.complaints@ct.gov

Idaho

Idaho Department of Finance

To file a complaint, contact:

Idaho Department of Finance
800 Park Blvd, Suite 200
Boise, ID 83712

Tel: 208-332-8000

Iowa

Iowa Division of Banking

To file a complaint, contact:

Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA 50309-1827

Tel: 515-281-4014

Kansas

Kansas Office of the State Bank Commissioner

To file a complaint, contact:

Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs
700 SW Jackson, Suite 300
Topeka, KS 66603

complaints@osbckansas.org

Montana

To file a complaint, contact:

State of Montana Department of Administration – Division of Banking and Financial Institutions

301 South Park Ave, Suite 316

PO Box 200546

Helena, MT 59620-0546

(406) 841-2920

banking@mt.gov       

Nebraska

Nebraska Department of Banking and Finance

To file a complaint, contact:

Nebraska Department of Banking and Finance
PO Box 95006
1526 K St #300
Lincoln, NE 68508

Tel: (877) 471-3445

Nevada

State of Nevada Department of Business and Industry

To file a complaint, contact:

State of Nevada Department of Business and Industry
Financial Institutions Division
3300 W Sahara Avenue Suite 250
Las Vegas, NV 89102

Tel: (866) 858-8951
FIDComplaints@fid.state.nv.us

Ohio

Ohio Department of Commerce Division of Financial Institutions

To file a complaint, contact:

Ohio Department of Commerce Division of Financial Institutions
77 South High Street
21st Floor Columbus, OH 43215-6120

Tel: (614) 728-8400

Oklahoma

Oklahoma State Banking Department

To file a complaint, contact:

Oklahoma State Banking Department
2900 North Lincoln Boulevard
Oklahoma City, Oklahoma 73105

Tel: 405-521-2782

Oregon

Oregon Division of Financial Regulation

To file a complaint, contact:

Oregon Division of Financial Regulation
PO Box 14480
Salem, OR 97309-0405

Tel: 888-877-4894
dcbs.dfcsmail@state.or.us

South Carolina

South Carolina Department of Consumer Affairs

To file a complaint, contact:

South Carolina Department of Consumer Affairs
PO Box 5757
Columbia, SC 29250

(800) 922-1594
scdca@scconsumer.gov

South Dakota

To file a complaint, contact:

South Dakota Department of Labor and Regulation – Division of Banking

1714 Lincoln Ave., Suite 2

Pierre, SD 57501

(605) 773-3421           

banking@state.sd.us

Tennessee

Tennessee Department of Financial Institutions

To file a complaint, contact:

Tennessee Department of Financial Institutions
Tennessee Tower 26th Floor
312 Rosa L. Parks Avenue
Nashville, TN 37243

Tel: 1-800-778-4215

Texas

Texas Department of Banking

After first contacting Block, Inc. either online or by phone at 1-800-969-1940, if you still have an unresolved complaint regarding the company’s money transmission activity, please direct your complaint to:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705

Tel: 1-877-276-5554
Website: http://www.dob.texas.gov/

Utah

Utah Department of Financial Institutions

To file a complaint, contact:

Utah Department of Financial Institutions
P.O. Box 146800
Salt Lake City, Utah 84114-6800

Tel: 801-538-8834
complaints.dfi@utah.gov

Vermont

State of Vermont Department of Financial Regulation

To file a complaint, contact:

State of Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620-3101

Tel: (888) 568-4547
dfr.bnkconsumer@vermont.gov